Privacy Policy

Last Updated: October 12, 2026

SuperGreen Hardscapes LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.supergreenhardscape.com/, submit a request for an estimate, or interact with our services throughout Chicago, IL & Suburbs.

1. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about our products or services, submitting inquiries, or communicating with us.

Contact Information: First name, last name, email address, physical address, and telephone number.

Project Details: Project location, preferred service types (such as artificial turf installation, paver patios, retaining walls, outdoor kitchens, pergolas, and snow removal), property type, estimated project dimensions, and any notes or photos you submit.

Automated Device Information: IP address, browser type, operating system, referring URLs, and browsing behavior gathered via standard tracking technologies, cookies, and web pixels.

2. How We Use Your Information

We use the personal information collected to deliver, operate, and enhance our outdoor living and hardscaping services, specifically to:

- Provide custom quotes, schedule consultations, and deliver project estimates.

- Deliver customer service, answer inquiries, and provide ongoing project updates.

- Optimize our website performance, marketing efficiency, and lead attribution.

- Deliver marketing messages, special seasonal offers, educational content, discount opportunities, and company updates via email or SMS (only where you have provided explicit opt-in consent).

- Measure campaign performance, track conversion events, and deliver relevant advertisements across digital platforms (including Google Ads and Meta Ads).

- Maintain internal business records and satisfy legal obligations.

3. Mobile Information and SMS Communications

SMS Consent: We send text messages when you have provided the applicable consent. Providing a mobile phone number alone does not enroll you in recurring text messages.

Non-Marketing Messages: If you opt in, we may send text messages about your service inquiries, estimate requests, appointment scheduling, project updates, and customer service.

Marketing Messages: We send promotional text messages only when you separately opt in to receive them. These messages may include special offers, seasonal discounts, service updates, and company news. Messages may be sent using automated technology. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Mobile Information and Consent Protection: We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties, affiliates, or lead generators for their own marketing or promotional purposes. We do not transfer your SMS consent to another business.

Messaging Service Providers: We may disclose mobile phone numbers and related messaging records to service providers that help us deliver text messages, manage consent, and process opt-out requests. These providers may process this information only as necessary to provide services on our behalf, subject to appropriate restrictions, and not for their own marketing or promotional purposes.

Opting Out: Reply STOP to any text message to opt out. You may also contact us at [email protected] or (630) 670-4535 to request that we stop sending text messages. We will honor requests that reasonably communicate your desire to stop receiving messages. We may send one non-promotional message confirming your opt-out. No further text messages will be sent unless you provide a new valid opt-in.

Consent and Opt-Out Records: We may retain records of your consent and opt-out requests to document your preferences, comply with applicable obligations, and prevent further messages after you opt out.

Help and Support: Reply HELP for assistance, or contact us at [email protected] or (630) 670-4535.

Message Frequency and Rates: Message frequency varies depending on your requests, project activity, and the messaging program you select. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Email Marketing: You may unsubscribe from promotional emails by using the unsubscribe link included in those emails.

4. Third-Party Service Providers and Disclosures

Service Providers: We may disclose personal information as necessary to service providers that help us operate our website and business, including website hosting providers, CRM and workflow platforms, messaging and email providers, and providers supporting project administration. These providers are authorized to process information on our behalf for the services they provide, subject to applicable contractual restrictions.

Analytics and Advertising Platforms: As described in Section 5, our website uses tracking technologies associated with Google Ads and Meta Ads. These technologies may disclose device identifiers, IP addresses, browsing activity, and interaction or conversion data to those platforms for analytics, advertising measurement, and relevant advertising. The information disclosed depends on the technologies enabled and their configuration.

Mobile Information Restrictions: Mobile phone numbers and SMS opt-in data and consent are subject to the protections described in Section 3. They are not shared with third parties or affiliates for their own marketing or promotional purposes.

Legal and Safety Disclosures: We may disclose information when required by applicable law, a valid legal process, or when reasonably necessary to protect rights, safety, or property.

We do not sell customer contact lists or transfer SMS consent to other businesses.

5. Cookies and Web Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to support website functionality, understand site usage, measure advertising performance, and deliver relevant advertisements.

These technologies may collect information such as IP addresses, device and browser identifiers, pages visited, referring URLs, and interactions with our website. Technologies used on our website include Google Ads tags and Meta Pixel, as described in Section 4.

You can manage or block certain cookies through your browser settings. Browser settings may not prevent all forms of tracking, including tracking technologies that do not rely on cookies. Blocking cookies or other technologies may affect some website features.

You may also manage advertising preferences through the settings provided by Google and Meta. These settings do not necessarily disable all tracking on our website.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies and provide the applicable privacy choices.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. While we take commercially reasonable measures to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain project and business records, address warranty matters, resolve disputes, and comply with applicable legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

We may retain limited records of messaging consent and opt-out requests as necessary to document compliance and honor communication preferences. Unsubscribing from marketing or text messages does not automatically delete all customer or project records.

8. Privacy Requests and Communication Preferences

You may contact us at [email protected] or (630) 670-4535 to request access to, correction of, or deletion of personal information associated with you.

We will evaluate and respond to requests as required by applicable law. We may need to verify your identity before processing a request. Certain information may be retained when necessary for legal obligations, ongoing services, recordkeeping, dispute resolution, or honoring communication preferences.

Depending on your location and the laws applicable to our business, you may have additional privacy rights. We will honor rights that apply to your request under applicable law.

To stop promotional emails, use the unsubscribe link in those emails. To stop text messages, follow the instructions in Section 3.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

If you believe that a person under 18 has provided personal information to us, please contact us at [email protected]. If we learn that we have collected such information, we will take appropriate steps to delete it, subject to applicable legal obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or applicable legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

Where required by applicable law, we will provide notice of material changes or obtain consent before applying a new use of personal information.

Updates to this Privacy Policy do not, by themselves, expand the scope of previously provided SMS or marketing consent.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Company Name: SuperGreen Hardscapes LLC

Service Area: Chicago, IL & Suburbs

Office Hours: Mon-Sat 7AM-5PM / Sunday: Closed

Phone: (630) 670-4535

Email: [email protected]

Website: https://www.supergreenhardscape.com/